Support & Help Center

This is the official RUBOLD store. We made it ourselves so that we could cut out all of the middlemen between us and You. By making your purchase on this site you can be sure that you buy only original RUBOLD dog products. Also you can find tutorials, help guides and step by step instructions on how to get the most out of these grooming and pet care products.

Absolutely! We don’t store any of your credit card information that’s handled by our payment processor. We will never share your personal information with anyone else.

We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. You can read further information on our Privacy Policy page.

Our store accepts all regular credit card payments: VISA, VISA Electron, MasterCard, Maestro, American Express. Also you can pay with Paypal.

Discover this simple how-to guide to familiarize you with our product and how to use them. Simply click the link below product below to see the user’s guide and learn how to use the Fur Perfection on your pets:

Discover this simple how-to guide to familiarize you with our product and how to use them. Simply click the link below product below to see the user’s guide and learn how to use the Natural Ear Cleaner on your pets:

RUBOLD Natural Ear Cleaner Product Guide

Discover this simple how-to guide to familiarize you with our products and how to use them. Simply click the link below product below to see the user’s guide and learn how to use the Salon Cut 3+1 or the Salon Cut 1+1 Scissors Sets on your pets:

RUBOLD Salon Cut Product Guide

Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.

We always try to arrange shipping as neat as possible, but you know things happen... Send us an email and tell us what you ordered and your order number, and we’ll help you out.

If you want to return something unopened that you bought within the last six months, we can help you out. Just contact us at hello@rubold.com with the details. f you bought your thing from Amazon or anywhere other than this store, please take it up with them.

We currently ship to the US only.

For detailed information visit the Shipping Rates & Times page.

After you place your order you'll receive our confirmation email with the details of your order. When your order has shipped we send you another email with your tracking number.